At Jewel Hub Jaipur, we prioritize customer satisfaction and aim for your complete happiness with every purchase. If, for any reason, you are not satisfied with your order, please don’t hesitate to reach out to our customer support team within 14 days of receiving your items.

Return policies do not apply to perishable items.

For items other than perishable goods, they must meet the following criteria to be eligible for return:

• The item must be unused and in its original packaging.
• It must be in the same condition as when you received it. Please note that personalized items may not be eligible for return due to their nature.

If your order arrives in a damaged condition, please follow these steps:

• Upon receipt of the damaged order, please capture a video while opening the parcel to document the condition of the product.
• Kindly contact our customer support team immediately with the video evidence and details of the damage for further assistance.

Return Process:

• To initiate a return, please contact our customer support team within 24 hours of receiving your order.
• Provide details of the order, including the order number, item(s) to be returned, and reason for return.
• Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
• Once the return is authorized, please securely package the item and ship it back to us using a trackable shipping method.
• Upon receipt and inspection of the returned item, we will provide a replacement.

Refund Policy: Please note that we do not offer cash refunds for returned items. We do not offer Refund Policy in any case. Instead, we will issue a coupon code for the same amount of the returned item(s). This coupon code will be valid for a specific time period, typically 3-4 days, and can be used towards your future purchases on our website.

Thank you for your understanding and cooperation regarding our return and refund policy. If you have any questions or concerns, please feel free to contact us:

Contact Details:

Company Name: Jewel Hub Jaipur
GST Name: SS GEMS N CREATION
Phone Number: +91 95711 74491
Email: jewelhubjaipur@gmail.com
Address: H.NO. 2570, Babu ka Tiba, Chokdi Topkhana Huzuri, Jaipur, Rajasthan, 302003

We appreciate your continued support and hope to serve you again soon